Most friction at work is not a clash of values. It is behaviour: someone impatient, defensive or short, and a response that makes it worse instead of better. This free module gives your team a simple, practical way to read behaviour and respond well, in about 45 minutes on any device.
Who is this course for?
If your work involves people, this is for you. It suits frontline and customer-facing staff who deal with the public, new and developing employees who want a fast grounding in workplace communication, and team leaders who want a shared language for behaviour across their team.
It is written in plain language for any New Zealand workplace, from the warehouse floor to the front desk, and every term is explained as it comes up.
What you’ll be able to do
Four practical skills you can use on your next shift
Read behaviour, then respond well. Tap each card to see what it covers.
Tap or select a card to flip it.
What’s inside
Three short, hands-on lessons with real video examples, interactive practice and a downloadable action plan.
- The four behavioural stylesAssertive, passive, aggressive and passive-aggressive
- Reading six common behavioursAn interactive behaviour navigator you work through
- Self-management under pressureSpot your stress signals and reset
- Your action planA one-page plan to keep and use on the job
Why it matters
Get behaviour right and the whole day runs smoother.
When people can read behaviour and respond well, tricky interactions get shorter, customers feel heard, and teams waste less energy on avoidable friction.
Enrol free, today
Free to enrol, NZD
Spend about 45 minutes and walk away with a skill you will use every day at work. Free for one person or your whole team, with a certificate on completion.
Free · self-paced · certificate on completion
Common questions
How long does the module take?
Around 45 minutes across three short lessons. It is self-paced, so you can do it in one sitting or in short breaks.
Do I need any prior knowledge?
None at all. It is written in plain language for any workplace and explains every term as it goes.
Will I get a certificate?
Yes. You receive a certificate of completion once you finish the module and its knowledge checks.
Can I enrol my whole team?
Yes. Capability Solutions supports team and organisation-wide enrolments. Get in touch and we will set it up.