Communication is a skill, not a personality trait. Most workplace friction is a communication gap: something said too bluntly, or not said at all. This course gives your team a practical way to be assertive without being aggressive, read the people in front of them, and handle conflict on purpose rather than by accident.
Who is this course for?
It is built for individuals who want to grow their own confidence, and for whole teams who want fewer misunderstandings and a healthier culture. It suits all staff, managers and health and safety reps.
For an individual it is a way to handle difficult conversations without the dread. For a team it is a shared language that reduces conflict, friction and avoidable turnover.
What you’ll be able to do
Six practical skills you can use tomorrow
From assertive basics to managing real conflict. Tap each card to see what it covers.
Tap or select a card to flip it.
Six modules, twelve short lessons
Progressively interactive, so you build from the foundations up to managing real conflict.
- IntroductionWhat assertiveness and conflict management really mean
- The foundations of assertivenessClarity, confidence and respect
- Types of peopleThe four styles of communication
- Communicating your ideasThe transactional model, made practical
- Conflict managementThe five-style model and your own default
- SummaryYour one move to try this week
Why it matters
The cost of the conversation you didn’t have.
Issues that get avoided boil over. People go quiet, or fire back and regret it. Good people leave over how they were spoken to. These skills raise the concern early, calmly and clearly.
Ready to handle the hard conversations?
$59 + GST, one-off
Start building clearer, calmer, more confident communication today. One-off payment, yours to revisit anytime.
Online and self-paced · personalised conflict-style result · made in NZ
Common questions
What is the course about?
It is an online, self-paced course that helps you communicate with confidence, understand the people around you, and manage conflict well.
Who is it for?
Individuals who want to grow their own confidence, and teams or organisations who want fewer misunderstandings and a healthier culture.
How long does it take and how is it delivered?
It is 100% online and self-paced, made up of six modules and twelve short, interactive lessons.
Is it interactive?
Yes. Every lesson includes a hands-on activity, and there is a full conflict-style assessment with a tailored PDF result.